The law is only as strong as its enforcement. Countless breaches of consumer law go unaddressed — not because they are lawful, but because enforcing them is too burdensome, too costly and too risky for the individual. That is exactly the gap we close: rule-of-law-based, transparent and in the public interest.
Democratising the law
Enforcing the law must not be a privilege of the well-resourced. We make access to justice independent of litigation-cost risk and of the individual affected.
Improving access to justice
We bundle many like claims into effective proceedings and match them with firms specialising in collective legal protection.
Closing enforcement gaps
Where individuals give up in the face of effort and risk, we ensure consistent, fair enforcement — on behalf of the sponsoring consumer-protection associations.
Open cases
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Rule-of-law-based, in stages — with priority on settlement
Every case follows a vetted, transparent procedure. Escalation is never the first step — an amicable settlement is expressly encouraged and possible at any time.
Report & review
Breaches are reported and reviewed legally. Only robust, documented cases move forward — always on the basis of applicable consumer law.
Out-of-court consultation
First, the affected party receives a factual consultation — with the opportunity to stop the breach. A consensual solution is the preferred route.
Collective enforcement
If the breach persists, the case — anonymised — is offered to specialised partner firms for representation or for assignment against payment.
Transparency
Cease-and-desist undertakings and outcomes feed into a public transparency register. Enforcement becomes traceable and has a preventive effect.
How the case marketplace works
For approved partner firms: the Service Juridique (WhizzBang AISBL) posts vetted cases only. Bids and applications are sealed and binding.
Pre-announcement
Once a consultation (formal warning) has been sent, a case can be pre-announced here anonymously. Partner firms register non-binding interest and are notified by email at tender — which already increases the pressure to settle.
Tender
When the case goes to tender, a 7-day bidding period runs first (allowing interim injunctions). If no firm is found within one month of becoming aware, the deadline is extended to up to five months after awareness. Signed-in partners now see the case dossier (history, summary of the opponent’s statement, own pleadings as PDFs, evidence) and can ask questions. Bids (claim) and applications (mandate) are sealed and binding.
Award
After the deadline, the Service Juridique evaluates the bids and applications received and makes the award. The chosen firm receives a power of attorney; the claim or mandate is transferred.
A case to be represented
Firms apply with their fee model (statutory scale, hourly rate, success fee, flat fee), optional pre-financing of court costs and terms. The best overall application is selected — suitability and jurisdiction count too.
A claim to be assigned
For contractual-penalty / repeat-breach actions, the claim is put out at a price. Firms bid a EUR amount for the assignment against payment, plus optional pre-financing of court costs; as a rule, the highest valid bid wins.